TELEFUNKEN Elektroakustik (and its Vintage Tones counterpart) offer full repair and restoration services specializing in new and historic vacuum tube based microphone systems.
If your newly manufactured or vintage tube microphone system needs maintenance or repair, please contact TELEFUNKEN Elektroakustik by email (email@example.com) or by phone at 860.882.5919 to discuss your restoration and repair needs.
Should your new or old microphone system need factory service, you will be assigned an RMA (Return Merchandise Authorization) number.
Upon contacting our repairs department you will be emailed an RMA form containing information and details about your microphone repair. You will be required to print and include this RMA form in your shipment of the microphone to our repair lab. Also, it is important to write the assigned RMA number on the outside of the shipping box before sending it to the assigned authorized service center.
Repairs and Restorations to newly manufactured TELEFUNKEN Elektroakustik microphones are covered under a limited warranty plan and repair costs will be determined based upon the date of purchase and the date in which the warranty was registered. Repairs & Service covered under the warranty plan are done at no charge for labor, parts and service. We simply ask that you obtain and RMA number from our service center and that you cover the cost of shipping to our lab. TELEFUNKEN will cover the cost of GROUND or INTERNATIONAL ECONOMIC shipping back to you. The address for our laboratory is as follows:
300 Pleasant Valley Road, Suite E
South Windsor, CT, 06074
*please note, vacuum tubes are covered under a 90 day warranty plan. Should your vacuum tube go bad AFTER 90 days, but before the registered warranty plan on the other microphone parts and labor expires, you will only be required to cover the cost of the new vacuum tube. Labor and return shipping will be covered under the warranty plan.
Should your microphone need service or repair beyond the factory warranty plan, all work performed on your microphone system will be done at an hourly rate of $125 per hour, plus parts and return shipping costs.
Please do not ship any microphones to TELEFUNKEN Elektroakustik without contacting the repair department first. Any packages sent to TELEFUNKEN Elektroakustik without first obtaining an RMA number will be refused and will be returned to sender.
When shipping your microphone system to us, please make sure to insure your microphone with the shipper of your choice for full replacement value.
TELEFUNKEN Elektroakustik's authorized service centers can and will not be held responsible for lost or damaged goods.